1. General provisions

The General Terms and Conditions define the rights and obligations within business between the buyer and the seller, the company PRODAK s.r.o., Štúrova 14, 900 31 Stupava, Slovakia,  Company ID 45353387, VAT ID SK2022943956, www.prodak.eu, www.prodaktattoosupply.eu, e-mail: order@prodak.eu

1.2 Basic definitions

Buyer –  – a natural or legal person buying products offered in the online store www.prodak.sk.
Seller –a provider of services and goods, acting on behalf of PRODAK s.r.o.
Online store – electronic shop through the domain www.prodak.eu, www.prodaktattoosupply.eu

2. Order, methods of order, order information, confirmation of the order, delivery time, delivery costs, cancellation of the order

2.1 Order

2.1.1 Unless stated otherwise for the given goods, the customer orders the goods listed in the online store catalog using the means specified in point 2.2.
2.1.2 Submitting an order via the online store is not conditioned by the customer’s registration in the online store operator’s database.
2.1.3 After delivery of the order via the online store, the online store operator will confirm the order to the customer by e-mail.
2.1.4 In case of indicating a higher price for the goods than stated in the online store catalog, the seller is obliged to ask the customer for consent to change the price according to the current price list before confirming the order. In this case, the buyer has the right to withdraw from the contract. By granting the customer’s consent to the price change and subsequent confirmation of the order by the seller, the contractual relationship is considered concluded following the relevant provisions of the Civil Code.
2.1.5 If identifying the unavailability of the ordered goods due to the sale of stock or unavailability of goods, the seller is obliged to request the customer’s consent to change the order.
2.1.6 If the buyer does not take over the goods after e-mail confirmation of the order without prior written withdrawal from the contract, the seller reserves the right to claim compensation for damages in the amount of actual costs of attempting unsuccessful delivery.
2.1.7 All received electronic orders are considered a draft contract and are considered binding.
2.1.8. The purchase contract is concluded by the binding acceptance of the proposal to conclude the buyer’s purchase contract by the seller.

2.2 Means of ordering goods

The buyer can order any goods that are offered in the online store www.prodak.eu, www.prodaktattoosupply.eu. The buyer can use one of the following means to order the goods:

a) via the online store at www.prodak.eu, www.prodaktattoosupply.eu,
b) by e-mail to the e-mail address order@prodak.eu.

2.3 Required information about the order

A binding order for goods contains the following information:

a) the exact name of the goods,
b) quantity of ordered goods,
c) price according to the current price list,
d) business name of the buyer (in the case of a VAT payer, it is necessary to state the Company ID and VAT number of the company),
e) name and surname of a natural person, in the case of a legal entity name and surname of a contact person,
f) address of the registered office of the company or address of a natural person (street, house number, city, ZIP, country),
g) complete delivery address (street, house number, city, postal code, country) if different from the company’s registered office,
h) means of transport,
i) phone,
j) e-mail (for possible requested specification of the order).

2.4 Order confirmation

After receiving the order via the online store at www.prodak.eu or www.prodaktattoosupply.eu, the seller will confirm receipt of the order by e-mail.

2.5 Delivery time

The goods will be handed over only after payment and sending a confirmation e-mail to the specified e-mail specified in the order.

2.6 Delivery means and cost

IN TIME Courrier service

2.7 Order cancellation

The order of goods is binding after submitting. Order cancellation must be discussed in advance and approved by the seller (by e-mail from the seller). From the moment the order is sent, all rights and obligations arising from the General Terms and Conditions, the Complaints Procedure, the Civil and Commercial Code apply to both parties. In the event of non-acceptance of goods that have been obligatorily ordered, the seller is entitled to charge the customer the costs incurred due to non-acceptance of the obligatorily ordered goods (a delivery fee or other incurred costs).

3. Payment conditions

3.1 Price of the goods

The price of the goods is set by the current price list, valid when sending the binding order, available on the company’s website. The seller can agree with the buyer on special price conditions – especially for bulk purchases, mandatory to be confirmed by e-mail or by another means (in writing – a separate price offer).

3.2 Means of payment

a) Bank wire to the company’s account.
b) Credit or debit card

4. Delivery conditions

4.1 Means of taking over the goods

The mean of taking over the goods is by the courier company.

4.2 Ownership of the goods

The goods become the property of the buyer after taking over.

5. Rights and obligations of the seller

5.1  The seller is obliged to:

a) deliver the goods as per the order confirmed by the seller to buyer in agreed quantity, quality and time and prepare it for the transport in the manner necessary for its preservation and protection,
b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic,
c) immediately after the conclusion of the purchase contract, but no later than with the delivery of the goods, provide the buyer with a confirmation of the purchase contract’s conclusion.

5.2  The seller has the right to the proper and timely payment of the buyer’s purchase price for the delivered goods.

5.3  The seller has the right to cancel the order if, due to the sale of stock or unavailability of goods is unable to deliver the goods to the buyer within the period specified in these terms and conditions or at a price specified in the online store, unless agreed with the customer. The customer will be informed about order cancelation by e-mail and in case of payment of the purchase price or part thereof, the funds will be returned within 14 days of the order’s cancellation to the bank account, unless otherwise agreed with the seller.

6. Rights and obligations of the buyer

6.1 The buyer has been informed by the seller that the order includes the obligation to pay the purchase price.

6.2 The buyer is obliged to:

a) take over the purchased or ordered goods,
b) pay the seller the agreed purchase price within the agreed due date, including the cost of delivery of goods,

6.3 The buyer has the right to deliver the goods in the quantity, quality, date, and place agreed by the parties in the order’s binding acceptance.

6.4 The buyer has the right to withdraw from the contract. The conditions of withdrawal from the contract are to be found on the online store website with a link to the “Form for withdrawal from the contract”.

7. Warranty period, Complaints for goods purchased over the Internet

7.1 The warranty period starts from the day of receipt of the goods, its duration is 24 months in the case of natural persons – non-entrepreneurs, in the case of entrepreneurs with a valid ID number, we follow the Commercial Code, the warranty period is 6 months.

7.2 The goods can be delivered in person to the PRODAK Tattoo Studio, Kukučínova 38/A Bratislava together with the invoice, which serves as a guarantee certificate, or the guarantee certificate if it was issued and the delivery note you received with the goods. If you are unable to deliver the claimed goods personally, send the goods to the address of the company’s registered office – PRODAK s.r.o., Štúrova 14, 900 32 Stupava. We recommend insuring the shipment. We do not accept goods sent on cash on delivery.

7.3 On the day of receipt of the complaint, the seller shall issue to the buyer a document of receipt of the complaint in written form, e.g. in the form of e-mail or in writing, in which he is obliged to accurately indicate the defects of the goods in accordance with § 18 par. 5 of the Act on Consumer Protection and on Amendments to Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended.

7.4 If the consumer files a complaint, the seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the day of the complaint, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from on the day of application of the claim.

7.5 The handling of the complaint may not take longer than 30 days from the day of the complaint. If the subject of the complaint is taken over by the seller on a later date than the day of application of the complaint, the time limits for handling the complaint according to this paragraph begin to run from the day the subject of the complaint is taken over by the seller; After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

8. Final provisions

The seller has the exclusive right to add and change these Terms and Conditions. Relationships not regulated by these Terms and Conditions are governed by the Commercial Code’s relevant provisions and generally binding legal regulations of the Slovak Republic. By taking over the seller’s goods, the buyer accepts and agrees with the above Terms and Conditions.

8.1 Personal data protection

Due to the provision of quality and reliable services, we require specific personal data. We undertake to use the necessary personal data explicitly for our company to implement obligations arising from the order. We treat buyers’ personal data as confidential information, therefore protecting it against misuse and not providing it to third parties. By sending the order, the buyer consents to the processing of data under Act 18/2018 Coll. on Personal Data Protection and on Amendments to Certain Acts, as amended.

8.2 Validity and effectiveness of the general terms and conditions

These general provisions shall enter into force on January 1, 2021.